Legal Notice and Privacy Policy

LEGAL NOTICE

The purpose of these Conditions is to establish and regulate the rules of use of the https://vanillagardenhotel.com website (hereinafter referred to as the “Website”).

Accessing and browsing the website, or using its services, implies the express and full acceptance of each and every one of these General Conditions of Use set out in this Legal Notice, including the General and Specific Conditions of Contract as well as the Privacy and Cookies Policy, relating to the purposes of the processing of the data you provide. Please read them carefully.

HOLDER
In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the identification data of the owner of the Web Portal on which you are browsing are

Vanilla Garden: Manditur SL

CIF: B85847150

Arquitecto Gómez Cuesta, 5, 38650 Playa de la Américas, Santa Cruz de Tenerife

INTELLECTUAL PROPERTY
Vanilla Garden: Manditur SL is the owner, and has the corresponding license, of the rights of exploitation of intellectual and industrial property of the Web.

All contents of the Web, including graphic design, source code, logos, text, graphics, illustrations, photographs, and other elements appearing on the Web, unless otherwise indicated, are the exclusive property of Vanilla Garden: Manditur SL.

Under no circumstances shall it be understood that the access and navigation of the User implies a waiver, transmission, license or total or partial assignment of such rights by Vanilla Garden: Manditur SL, on any other right related to its website and the services offered therein.

Likewise, it is forbidden to modify, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, send by mail, transmit, use, treat or distribute in any way all or part of the contents included in the Website for public or commercial purposes, unless expressly authorized in writing by Vanilla Garden: Manditur SL. or, where appropriate, by the owner of the corresponding rights.

The User acknowledges, therefore, that the reproduction, distribution, marketing, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of this Web constitutes an infringement of intellectual and/or industrial property rights of the owner of the Web or the holder of the same.

SITE USAGE
The User agrees to use the Web, content and services in accordance with current legislation and this Legal Notice.

Similarly, the User agrees not to use the Web or the services provided through it for illegal purposes or effects or contrary to the content of this Legal Notice, harmful to the interests or rights of others, or in any way damage, disable or impair the Web or its services, or prevent normal enjoyment of the Web by other users.

Likewise, the User expressly agrees not to destroy, alter, disable or in any other way damage the data, programs or electronic documents and others that are on this website.

The User undertakes not to hinder the access of other Users to the access service by means of the massive consumption of the computer resources through which the owner of the Web provides the service, as well as not to carry out actions that damage, interrupt or generate errors in these systems.

The User agrees not to introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or are likely to cause any alteration in the computer systems of the owner of the Web or third parties.

The User is responsible for the adequate custody and confidentiality of any identifiers and/or passwords that are provided by the Web, and agrees not to cede their use to third parties, either temporarily or permanently, nor to allow access to third parties.

The User will be responsible for the illicit use of the services by any illegitimate third party who uses a password for this purpose due to non-diligent use or loss of the same by the User.

By virtue of the above, it is the User’s obligation to immediately notify the managers of the Website of any fact that allows the improper use of the identifiers and/or passwords, such as theft, loss or unauthorised access to them, in order to proceed to their immediate cancellation.

Until such facts are reported, Vanilla Garden: Manditur SL shall be exempt from any liability that may arise from the misuse of identifiers or passwords by unauthorized third parties.

OPERATION OF THE WEBSITE
Vanilla Garden: Manditur SL excludes all liability that may arise from interference, omissions, interruptions, computer viruses, telephone faults or disconnections in the operation of the electronic system, motivated by causes beyond the owner of the Web.

Also, Vanilla Garden: Manditur SL also excludes any liability that may arise from delays or blockages in the operation of this electronic system caused by deficiencies or overloading of telephone lines or the Internet, as well as damage caused by third parties through illegal interference beyond the control of Vanilla Garden: Manditur SL.

Vanilla Garden: Manditur SL is authorized to temporarily suspend, without notice, access to the Website for maintenance, repair, updating or improvement operations.

LIABILITY REGIME
Vanilla Garden: Manditur SL does not guarantee the legality, reliability, usefulness, truthfulness or accuracy of the services or information provided by third parties through the Web.

The User is solely responsible for the infringements that may be incurred or damages caused by the misuse of the Website, leaving Vanilla Garden: Manditur SL, its partners, group companies, collaborators, employees and representatives, exonerated from any kind of liability that may arise from the actions of the User.

Vanilla Garden: Manditur SL will use all reasonable efforts and means to provide updated and reliable information on the Web, however, the owner of the Web does not guarantee the absence of errors or possible inaccuracies and / or omissions in the content published by third parties accessible through this website.

The User is solely responsible for any claim or legal action, judicial or extrajudicial, initiated by third parties against the owner of the Web based on misuse by the user of the Web. If applicable, the User shall assume any expenses, costs and compensation requested to Vanilla Garden: Manditur SL on the occasion of such claims or legal actions.

JURISDICTION AND APPLICABLE LAW
This Legal Notice shall be governed by and interpreted in accordance with Spanish law.

Vanilla Garden: Manditur SL and the User, with express waiver of any other jurisdiction that may correspond, submit to the Courts and Tribunals of the city of Las Palmas de Gran Canaria, Las Palmas (Spain), unless the applicable law as the case may be prevents the parties from submitting to a specific jurisdiction.

PRIVACY POLICY – EXTENDED INFORMATION

The Privacy Policy is part of the General Conditions that govern this website.

Who is responsible for the processing of your data?

Vanilla Garden: Manditur SL. CIF: B85847150

Address: Av. Arquitecto Gómez Cuesta, 5, 38650 Playa de la Américas, Santa Cruz de Tenerife.

Phone: 922 75 70 51

Mail: info@vanillagardenhotel.com

You can contact us in any way you like.

We reserve the right to modify or adapt this Privacy Policy at any time. We encourage you to review it, and if you have registered and are logged in to your account or profile, you will be informed of any changes.

If you are one of the following groups, please see the drop-down information:

+ GUESTS

For what purposes are we going to treat your personal data?

We inform you that your data will be treated with the purpose of managing your reservation, your stay in the hotel and to guarantee the payment of the expenses derived from this stay.

Your data will be communicated to the Security Forces and Bodies in compliance with current legislation, as well as to the travel agencies or operators involved.

The data will be kept for a minimum of 6 years in compliance with tax, commercial, consumer and traveller registration regulations.

What is the legitimacy for the processing of your data?

The legal basis is your consent.

+ WEB OR E-MAIL CONTACTS

What data do we collect through the Web?

We may treat your IP, what operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with data in the contact form, you will be identified so that we can contact you, if necessary.

For what purposes will we process your personal data?

To answer your queries, requests or requests.
To manage the requested service, to answer your request, or to process your request.
Information by electronic means, concerning your request.
Commercial or event information by electronic means, provided that there is express authorization.
To carry out analysis and improvements on the Web, about our products and services. Improve our commercial strategy.

What is the legitimacy for the processing of your data?

The acceptance and consent of the interested party: In those cases where in order to make a request it is necessary to fill out a form and click on the send button, the completion of the form will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to the form or acceptance of the privacy policy.

All our forms have the symbol * in the obligatory data. If you do not provide these fields, or do not mark the checkbox accepting the privacy policy, the information will not be allowed to be sent. Normally it has the following formula: “□ I am over 14 and have read and accept the Privacy Policy.”

+ NEWSLETTER CONTACTS

What data do we collect through the newsletter?

On the Web, it is allowed to subscribe to the Newsletter, if you provide us with an e-mail address, which will be sent to you.

We will only store your email address in our database, and we will proceed to send you emails periodically, until you request to unsubscribe, or we stop sending emails.

You will always have the option to unsubscribe from any communication.

For what purposes will we treat your personal data?

To manage the requested service.
To provide you with information about your request by electronic means.
Commercial or event information by electronic means, provided that there is express authorization.
To carry out analyses and improvements in the sending of mailings, in order to improve our commercial strategy.
What is the legitimacy for the processing of your data?

The acceptance and consent of the interested party: In those cases where you subscribe it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the newsletter.

If you do not check the checkbox accepting the privacy policy, the information will not be allowed to be sent. Normally it has the following formula: “□ I am over 14 and have read and accept the Privacy Policy.”

+ CUSTOMERS

For what purposes are we going to treat your personal data?

Preparation of the budget and monitoring of it through communications between both parties.
Information by electronic means regarding your request.
Commercial or event information by electronic means, as long as there is express authorization.
To manage the administrative, communications and logistics services carried out by the person in charge.
Invoicing and declaration of the appropriate taxes…
Carry out the appropriate transactions.
Control and recovery management.


+ PROVIDERS.

For what purposes are we going to treat your personal data?

Information by electronic means, which deal with your request.
Commercial information or events by electronic means, provided that there is express authorization.
To manage the administrative, communications and logistics services carried out by the person in charge.
Invoicing.
Carry out the corresponding transactions.
Invoicing and declaration of the appropriate taxes.
Control and recovery management.
What is the legitimacy for the processing of your data?

The legal basis is the acceptance of a contractual relationship, or in its absence your consent to contact us or offer us your products by any means.

+ SOCIAL NETWORK CONTACTS

For what purposes are we going to treat your personal data?

To answer your queries, requests or requests.
To manage the requested service, to answer your request, or to process your request.
To relate to you and create a community of followers.
What is the legitimacy for the processing of your data?

The acceptance of a contractual relationship in the environment of the social network that corresponds, and according to its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Google* http://www.google.com/intl/es/policies/privacy/

*(Google+ and Youtube)

How long are we going to keep the personal data?

We can only consult or cancel your data in a restricted way when you have a specific profile. We will treat them as long as you let us by following us, being friends or giving “like”, “follow” or similar buttons.

Any correction of your data or restriction of information or publications must be done through your profile or user settings on the social network itself.

+ JOB SEEKERS

For what purposes are we going to treat your personal data?

Organization of selection processes for the hiring of employees.
Appointing you for job interviews and evaluating your application.
If you have given us your consent, we may pass it on to collaborating or related companies, with the sole aim of helping you to find employment.
If you tick the checkbox accepting the privacy policy, you are giving us your consent to transfer your application to the entities that make up the group of companies with the aim of including you in their personnel selection processes
We also inform you that after one year from the reception of your curriculum vitae, we will proceed to its safe destruction.

What is the legitimacy for the processing of your data?

The legal basis is your unequivocal consent, when sending us your CV.

Do we include personal data of third parties?

No, as a general rule we only process the data provided by the holders. If you provide us with the data of third parties, you must first inform and request the consent of these persons, or else you exempt us from any responsibility for non-compliance with this requirement.

What about data on minors?

We do not process data of minors under 14 years old. Therefore, please refrain from providing them if you are not of that age or, where appropriate, from providing data on third parties who are not of that age. Vanilla Garden: Manditur SL disclaims any liability for failure to comply with this provision.

Will we communicate by electronic means?

We will only communicate with you to manage your application, if it is one of the means of contact you have provided us with.
If we make commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?

You can rest assured: We have adopted an optimum level of protection for the Personal Data we handle, and have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorised access and theft of Personal Data.

To which recipients will your data be communicated?

Your data will not be transferred to third parties, unless legally obliged to do so. Specifically, they will be communicated to the State Agency of the Tax Administration and to banks and financial entities for the collection of the service provided or product acquired as well as to those in charge of the processing necessary for the execution of the agreement.

In case of purchase or payment, if you choose any application, web, platform, bank card, or any other online service, your data will be transferred to that platform or will be processed in its environment, always with the maximum security.

When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service contract that obliges them to maintain the same level of privacy as we do.

Any international data transfer when using American applications, will be adhered to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.

What Rights do you have?

To know if we are treating your data or not.
To access your personal data.
To request the rectification of your data if it is inaccurate.
To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
To request the limitation of the treatment of your data, in some cases, in which case we will only keep them in accordance with the regulations in force.
To carry your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge you designate. This is only valid in certain cases.
To file a complaint with the Spanish Data Protection Agency or competent control authority, if you believe that we have not attended to you correctly.
To revoke your consent to any processing for which you have consented, at any time.
If you modify any data, please inform us so that we can keep them up to date.

Would you like a form to exercise your rights?

We have forms for the exercise of your rights, ask us for them by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.

These forms must be signed electronically or accompanied by a photocopy of your ID.

If someone represents you, you must attach a copy of their ID card, or have them sign it with their electronic signature.
The forms can be submitted in person, sent by letter or by mail to the address of the person responsible at the beginning of this text.
How long does it take us to reply to the Exercise of Rights?

It depends on the right, but at most one month from your request, and two months if the subject is very complex and we notify you that we need more time.

Do we handle cookies?

If we use other types of cookies than those required, you can consult the cookie policy in the corresponding link from the beginning of our website.

How long will we keep your personal data?

Your personal data will be kept for as long as you remain linked to us.
Once you have left our site, the personal data processed for each purpose will be kept for the legally established period of time, including the period in which a judge or court may require them in accordance with the statute of limitations for legal actions.
The data processed will be maintained until the legal periods mentioned above expire, if there is a legal obligation to maintain it, or if no such legal period exists, until the data subject requests its deletion or revokes the consent given.


We will keep all the information and communications related to your purchase or to the provision of our service, while the guarantees of the products or services last, in order to attend to possible claims.