Legal Notice
LEGAL NOTICE
The purpose of these Conditions is to establish and regulate the rules of use of the https://vanillagardenhotel.com website (hereinafter referred to as the “Website”).
Accessing and browsing the website, or using its services, implies the express and full acceptance of each and every one of these General Conditions of Use set out in this Legal Notice, including the General and Specific Conditions of Contract as well as the Privacy and Cookies Policy, relating to the purposes of the processing of the data you provide. Please read them carefully.
HOLDER
In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the identification data of the owner of the Web Portal on which you are browsing are:
Vanilla Garden: Manditur SL
CIF: B85847150
Arquitecto Gómez Cuesta, 5, 38650 Playa de la Américas, Santa Cruz de Tenerife
INTELLECTUAL PROPERTY
Vanilla Garden: Manditur SL is the owner, and has the corresponding license, of the rights of exploitation of intellectual and industrial property of the Web.
All contents of the Web, including graphic design, source code, logos, text, graphics, illustrations, photographs, and other elements appearing on the Web, unless otherwise indicated, are the exclusive property of Vanilla Garden: Manditur SL.
Under no circumstances shall it be understood that the access and navigation of the User implies a waiver, transmission, license or total or partial assignment of such rights by Vanilla Garden: Manditur SL, on any other right related to its website and the services offered therein.
Likewise, it is forbidden to modify, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, send by mail, transmit, use, treat or distribute in any way all or part of the contents included in the Website for public or commercial purposes, unless expressly authorized in writing by Vanilla Garden: Manditur SL. or, where appropriate, by the owner of the corresponding rights.
The User acknowledges, therefore, that the reproduction, distribution, marketing, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of this Web constitutes an infringement of intellectual and/or industrial property rights of the owner of the Web or the holder of the same.
SITE USAGE
The User agrees to use the Web, content and services in accordance with current legislation and this Legal Notice.
Similarly, the User agrees not to use the Web or the services provided through it for illegal purposes or effects or contrary to the content of this Legal Notice, harmful to the interests or rights of others, or in any way damage, disable or impair the Web or its services, or prevent normal enjoyment of the Web by other users.
Likewise, the User expressly agrees not to destroy, alter, disable or in any other way damage the data, programs or electronic documents and others that are on this website.
The User undertakes not to hinder the access of other Users to the access service by means of the massive consumption of the computer resources through which the owner of the Web provides the service, as well as not to carry out actions that damage, interrupt or generate errors in these systems.
The User agrees not to introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or are likely to cause any alteration in the computer systems of the owner of the Web or third parties.
The User is responsible for the adequate custody and confidentiality of any identifiers and/or passwords that are provided by the Web, and agrees not to cede their use to third parties, either temporarily or permanently, nor to allow access to third parties.
The User will be responsible for the illicit use of the services by any illegitimate third party who uses a password for this purpose due to non-diligent use or loss of the same by the User.
By virtue of the above, it is the User’s obligation to immediately notify the managers of the Website of any fact that allows the improper use of the identifiers and/or passwords, such as theft, loss or unauthorised access to them, in order to proceed to their immediate cancellation.
Until such facts are reported, Vanilla Garden: Manditur SL shall be exempt from any liability that may arise from the misuse of identifiers or passwords by unauthorized third parties.
OPERATION OF THE WEBSITE
Vanilla Garden: Manditur SL excludes all liability that may arise from interference, omissions, interruptions, computer viruses, telephone faults or disconnections in the operation of the electronic system, motivated by causes beyond the owner of the Web.
Also, Vanilla Garden: Manditur SL also excludes any liability that may arise from delays or blockages in the operation of this electronic system caused by deficiencies or overloading of telephone lines or the Internet, as well as damage caused by third parties through illegal interference beyond the control of Vanilla Garden: Manditur SL.
Vanilla Garden: Manditur SL is authorized to temporarily suspend, without notice, access to the Website for maintenance, repair, updating or improvement operations.
LIABILITY REGIME
Vanilla Garden: Manditur SL does not guarantee the legality, reliability, usefulness, truthfulness or accuracy of the services or information provided by third parties through the Web.
The User is solely responsible for the infringements that may be incurred or damages caused by the misuse of the Website, leaving Vanilla Garden: Manditur SL, its partners, group companies, collaborators, employees and representatives, exonerated from any kind of liability that may arise from the actions of the User.
Vanilla Garden: Manditur SL will use all reasonable efforts and means to provide updated and reliable information on the Web, however, the owner of the Web does not guarantee the absence of errors or possible inaccuracies and/or omissions in the content published by third parties accessible through this website.
The User is solely responsible for any claim or legal action, judicial or extrajudicial, initiated by third parties against the owner of the Web based on misuse by the user of the Web. If applicable, the User shall assume any expenses, costs and compensation requested to Vanilla Garden: Manditur SL on the occasion of such claims or legal actions.
JURISDICTION AND APPLICABLE LAW
This Legal Notice shall be governed by and interpreted in accordance with Spanish law.
Vanilla Garden: Manditur SL and the User, with express waiver of any other jurisdiction that may correspond, submit to the Courts and Tribunals of the city of Las Palmas de Gran Canaria, Las Palmas (Spain), unless the applicable law as the case may be prevents the parties from submitting to a specific jurisdiction.
The company has the right to modify unilaterally, anytime, and without previous notice these conditions. In that case, the new modifications will be published and announced in advance as much as possible. In any case, they have to change the web and its configuration unilaterally, anytime, and without previous notice.
This Legal notice is only valid for the website and its contents owned by the company, and are not applicable to third parties’ hyperlinks or websites accessible through the webpage. The company is not responsible for the content of any of the linked webpages, nor for any link included within a webpage accessible through the company’s website.
The content of this webpage is exclusively owned by the company, and, for expository purposes, not limitative, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and any other element that appears in the webpage. Likewise, any trade name, brands or distinctive signatures of any sort contained in the website are protected by the intellectual and industrial property law. It is the company who has the rights to exert their exploitation rights of such intellectual property, in any deemed way, and, especially, the rights of reproduction, distribution, and public communication. User is expressly forbidden from using without explicit consent any intellectual or industrial property from the website, not even partially, and/or their contents.
The company has the right to pursue legal action against any user that reproduces, distributes, commercializes, transforms, and, in general, any other sort of exploitation in any way, of all or part of the website contents that constitutes an infraction of their Intellectual and Industrial property rights.
For these general conditions and terms, and for any required communication between the company and the user, the latter will contact the company sending an e-mail to info@vanillagardenhotel.com. The communications of the company to the user will be done with the data given by the latter in the process of registration in the webpage www.vanillagardenhotel.com. The user expressly accepts the company’s e-mails as a valid procedure to communicate with them as long as is a communication regarding the webpage use and/or the provision of services offered there.
The following terms are governed by the Spanish legislation, which will be applicable in anything not stated in this contract as a way of interpretation, validity, and execution. Both parts renounce expressly to any other jurisdiction and submit expressly to the Juries and Tribunals of to solve any controversy that may happen in the interpretation or execution of these contractual conditions.
Conditions of Reservation
Through our online reservation service, you are hiring a reservation of a touristic room, submitted to the following conditions.
The following General Conditions stablish, among with the rest of terms and conditions, the legal framework that regulates the hiring and reservation of a room through the website www.vanillagardenhotel.com. This webpage belongs to , NIF/CIF: B85847150, Address: Av. Arquitecto Gómez Cuesta, 5 ( 38650 Playa de la Américas) - Santa Cruz de Tenerife - , Phone number: 922 75 70 51. Fax: . E-mail: info@vanillagardenhotel.com. Registered in the commercial registry of .
activity is offering hotel services. For further information, you may contact us in Phone 922 75 70 51 or info@vanillagardenhotel.com.
This hiring conditions regulate the terms for the hiring of the offered products by the company through their website and the related economic remuneration and/or payment done by the client.
The company offers to the addressee, before the procedure starts and through techniques that are adequate to the used communication medium, easily, freely, and permanently, clear, comprehensive, and unequivocal information about the following.
A) The different procedures that need to be followed to accept these General Hiring Conditions.
B) Electronic files of these general hiring conditions, thus being accessible at any time.
C) The company uses technical media that the client is able to use in order to correct and identify errors.
D) The language in which this conditions will appear is English.
E) Before starting the procedure, the company offers the client the general hiring conditions so they can be stored and reproduced by the client.
F) The online hiring of the offered products by the company through this web will be subject to what appears in the legal notice of the webpage.
G) These general hiring conditions have been elaborated in agreement with what is established in law 34/2002, of information society services and electronic commerce. The law 7/1998 of general hiring conditions, Royal decree 1906/1999 for which phone or electronic hiring is regulated with general conditions in development of article 5.3 of law 7/1998; the Legislative Royal Decree 1/2007, of November 16, for which the combined text of the General Law of the defense of consumers and users is approved and other complementary laws; .
H) For the acquisition and/or reservation of any of the services of hotel rooms of the company through the webpage these conditions must be accepted without reservations, and including all of these conditions, along with the Particular Conditions that are applied to each reserved and/or hired product.
I) The Company informs that the procedures to hire the offered services of room reservations are those that are described in these conditions, as well as those that are specified in the webpage through the customer’s navigation, so the client declares to know and accept such procedures as needed to reserve and/or hire the offered services of room reservations.
J) All the information offered throughout the hiring process will be stored by the company. Any modification or correction of the client’s acquired data must be done as stated in the Webpage.
K) By sending these data, clients give their consent to have their data treated by the company in order to the client’s acquisition and/or hiring of the services of room reservation that the company sells.
L) The client hires and/or reserves the company services of room reservations, and the company accepts the assignment of selling the selected services of room reservations in the web, as stated in these general conditions.
M) The seller keeps the right to modify unilaterally these conditions, without that affecting the services of room reservations or promos that were hired before such modification.
Data Protection
PRIVACY POLICY – EXTENDED INFORMATION
The Privacy Policy is part of the General Conditions that govern this website.
Who is responsible for the processing of your data?
Vanilla Garden: Manditur SL. CIF: B85847150
Address: Av. Arquitecto Gómez Cuesta, 5, 38650 Playa de la Américas, Santa Cruz de Tenerife.
Phone: 922 75 70 51
Mail: info@vanillagardenhotel.com
You can contact us in any way you like.
We reserve the right to modify or adapt this Privacy Policy at any time. We encourage you to review it, and if you have registered and are logged in to your account or profile, you will be informed of any changes.
If you are one of the following groups, please see the drop-down information:
GUESTS
For what purposes are we going to treat your personal data?
We inform you that your data will be treated with the purpose of managing your reservation, your stay in the hotel and to guarantee the payment of the expenses derived from this stay.
Your data will be communicated to the Security Forces and Bodies in compliance with current legislation, as well as to the travel agencies or operators involved.
The data will be kept for a minimum of 6 years in compliance with tax, commercial, consumer and traveller registration regulations.
What is the legitimacy for the processing of your data?
The legal basis is your consent.
WEB OR E-MAIL CONTACTS
What data do we collect through the Web?
We may treat your IP, what operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, you will be identified so that we can contact you, if necessary.
For what purposes will we process your personal data?
To answer your queries, requests or requests.
To manage the requested service, to answer your request, or to process your request.
Information by electronic means, concerning your request.
Commercial or event information by electronic means, provided that there is express authorization.
To carry out analysis and improvements on the Web, about our products and services. Improve our commercial strategy.
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In those cases where in order to make a request it is necessary to fill out a form and click on the send button, the completion of the form will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to the form or acceptance of the privacy policy.
All our forms have the symbol * in the obligatory data. If you do not provide these fields, or do not mark the checkbox accepting the privacy policy, the information will not be allowed to be sent. Normally it has the following formula: “□ I am over 14 and have read and accept the Privacy Policy.”
NEWSLETTER CONTACTS
What data do we collect through the newsletter?
On the Web, it is allowed to subscribe to the Newsletter, if you provide us with an e-mail address, which will be sent to you.
We will only store your email address in our database, and we will proceed to send you emails periodically, until you request to unsubscribe, or we stop sending emails.
You will always have the option to unsubscribe from any communication.
For what purposes will we treat your personal data?
To manage the requested service.
To provide you with information about your request by electronic means.
Commercial or event information by electronic means, provided that there is express authorization.
To carry out analyses and improvements in the sending of mailings, in order to improve our commercial strategy.
What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In those cases where you subscribe it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the newsletter.
If you do not check the checkbox accepting the privacy policy, the information will not be allowed to be sent. Normally it has the following formula: “□ I am over 14 and have read and accept the Privacy Policy.”
CUSTOMERS
For what purposes are we going to treat your personal data?
Preparation of the budget and monitoring of it through communications between both parties.
Information by electronic means regarding your request.
Commercial or event information by electronic means, as long as there is express authorization.
To manage the administrative, communications and logistics services carried out by the person in charge.
Invoicing and declaration of the appropriate taxes…
Carry out the appropriate transactions.
Control and recovery management.
PROVIDERS
For what purposes are we going to treat your personal data?
Information by electronic means, which deal with your request.
Commercial information or events by electronic means, provided that there is express authorization.
To manage the administrative, communications and logistics services carried out by the person in charge.
Invoicing.
Carry out the corresponding transactions.
Invoicing and declaration of the appropriate taxes.
Control and recovery management.
What is the legitimacy for the processing of your data?
The legal basis is the acceptance of a contractual relationship, or in its absence your consent to contact us or offer us your products by any means.
SOCIAL NETWORK CONTACTS
For what purposes are we going to treat your personal data?
To answer your queries, requests or requests.
To manage the requested service, to answer your request, or to process your request.
To relate to you and create a community of followers.
What is the legitimacy for the processing of your data?
The acceptance of a contractual relationship in the environment of the social network that corresponds, and according to its privacy policies:
- Facebook http://www.facebook.com/policy.php?ref=pf
- Instagram https://help.instagram.com/155833707900388
- Twitter http://twitter.com/privacy
- Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
- Pinterest https://about.pinterest.com/es/privacy-policy
- Google* http://www.google.com/intl/es/policies/privacy/
*(Google+ and Youtube)
How long are we going to keep the personal data?
We can only consult or cancel your data in a restricted way when you have a specific profile. We will treat them as long as you let us by following us, being friends or giving “like”, “follow” or similar buttons.
Any correction of your data or restriction of information or publications must be done through your profile or user settings on the social network itself.
JOB SEEKERS
For what purposes are we going to treat your personal data?
Organization of selection processes for the hiring of employees.
Appointing you for job interviews and evaluating your application.
If you have given us your consent, we may pass it on to collaborating or related companies, with the sole aim of helping you to find employment.
If you tick the checkbox accepting the privacy policy, you are giving us your consent to transfer your application to the entities that make up the group of companies with the aim of including you in their personnel selection processes
We also inform you that after one year from the reception of your curriculum vitae, we will proceed to its safe destruction.
What is the legitimacy for the processing of your data?
The legal basis is your unequivocal consent, when sending us your CV.
Do we include personal data of third parties?
No, as a general rule we only process the data provided by the holders. If you provide us with the data of third parties, you must first inform and request the consent of these persons, or else you exempt us from any responsibility for non-compliance with this requirement.
What about data on minors?
We only offer our services to people over 14 years of age. If any data on people under 14 is provided, the consent of the parents or guardians of the minor is required. If we are aware that we have obtained data from a minor without the necessary consent, we will proceed to delete it immediately.
Will we carry out international data transfers?
In principle, no international transfers are made.
If a transfer of data is necessary, we will take the necessary measures to ensure that it is in accordance with current regulations and will ensure that the treatment is carried out with an adequate level of protection.
What security measures are applied to your personal data?
We apply the security measures required by applicable data protection regulations. We use our best effort to protect your data.
What are your rights when you provide us with your data?
- Right to request access to personal data concerning the data subject.
- Right to request its rectification or deletion.
- Right to object to its processing.
- Right to request the restriction of its processing.
- Right to data portability.
- Right to file a claim with a supervisory authority.
How can you exercise these rights?
By contacting us at our contact address or by email.
How to contact us?
You can contact us in any way you prefer:
- Mail: info@vanillagardenhotel.com
- Physical address: Av. Arquitecto Gómez Cuesta, 5, 38650 Playa de la Américas, Santa Cruz de Tenerife.
CHANGES TO THIS PRIVACY POLICY
We may modify our Privacy Policy at any time to adapt to new legislative requirements or changes in our services.
AIM: in we treat the information that clients procure for the Purchase/Procurement of services and or products through the website. Management of the information and commercial prospection. In order to offer you services according to your interests, we will prepare a commercial profile. There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you.
LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of purchase/procurement of services there is an obligation to procure personal data. Otherwise, neither the Purchase/Procurement of services and or products through the website nor the Management of the information and commercial prospection cannot be procured/purchased.
RECIPIENTS: we will not assign personal data to third parties unless there is a legal obligation. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.
RIGHTS: Any person has the right to have confirmed whether in we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES; SOURCE: THE SOLICITOR.
1.2. The client expressly accepts that any data obtained while using the website, or which has been provided through filling out any forms that are contained therein, as well as any data resulting from any possible commercial relationship, may be included in an automated personal data file of the type described in section 1.1. During the process of data collection and on all pages of this website where personal data is asked for, the client will be informed with the help of a hyperlink or an explicit mention in the form itself about the compulsory or optional character of the recollection of such data. Every client that decides to register on the website of our company will be asked for those data that are necessary to fulfil the purposes of this company, which are service providing and/or selling of offered products in the website.
1.3. With respect to the data collected in the manner provided in the preceding paragraph, the client may exercise his rights according to the articles 15-21 of the Ruleset (UE) 2016/679, and in particular their right to access, rectify, cancel and object to such data, as well as treatment limitation data portability and automatized individual decisions. Likewise, he may withdraw his consent for the transfer of the collected data or the treatment of these data for any of the uses described above. Any client may exercise his rights referred to in the previous paragraph with the help of a cancellation request form that has to be requested from us by e-mail. The written and signed form together with a copy of the client’s identity document shall be sent by postal mail to the following address: company: with corporate address in Av. Arquitecto Gómez Cuesta, 5 ( 38650 Playa de la Américas), Santa Cruz de Tenerife, , attaching, in any case, the client’s ID card photocopy.
1.4. Automatized treatment with which your data will be collected as a consequence of queries, using, hiring or buying any product, as well as of any transaction or operation done in this webpage has as a main end the management of the contractual relationship with the owner of this website.
1.5. You authorize the reception of promotional information about our services and products. Your personal data will be used for the sole purpose of sending the promotional information by traditional or electronic means. In the case of the electronic e-mail addresses or the website contact form, the data that you provide to us per e-mail or through the form will be used exclusively to respond to the queries that you convey to us by these means. We will apply what is stated in articles 22.1 and 22.2 of Law 34/2002, of July 11th, of information society services and e-commerce that is modified by article 4 of the royal decree 13/2012 regarding the usage and treatment of personal data in terms of advertising.
1.6. The entity guarantees the confidentiality of the personal data. Notwithstanding this, the entity will submit to the competent public authorities any personal data or other information in its possession or accessible through its systems which may be required in compliance with legal provisions and regulations applicable to the case. Even after the relationship established through the website has terminated, personal data may be kept in the files owned by exclusively for the purposes indicated above and, in any case, within the legally established time limits for putting the collected personal data at the disposal of the administrative or judicial authorities.
